FAQ

Frequently Asked Questions

SHOPPING QUESTIONS

How can I contact you?

You can email us at shop@ashleycoleboutique.com or call us at 406.577.3700. Our staff is available Monday-Saturday from 10am-6pm and Sunday 11am-3pm MST.

Where are you located?

We’re located in Downtown Bozeman, 223 E Main St. Bozeman MT, 59715

How do I subscribe/unsubscribe to AshleyCole emails?

To subscribe, simply enter your email in the subscribe box on the bottom of our website page. Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of all of our emails.

Do I have to register for an account to place an order?

No. We do not require customers to register for an account to place an online order.  You are welcome to check out as a Guest.

How do I register for an account?

To register for an account, you will need to have a valid email address and choose a password. To begin, click here.

Why should I register for an online account?

Registering for an account provides many benefits. Upon registration you are enabled to: check out faster, review your past order history, save frequently used address information, and save items to a wish list.

What if my account information changes?

If your account information changes, you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account, click here.

Do you ship internationally?

We are working on opening up international shipping and plan to offer this soon.

Do you have a store?

Yes, we have 1 store. Our store is located in Bozeman at 223 E. Main St. Bozeman, MT 59715.

Do you ship to P.O. Boxes?

Yes, we will ship to any address within the USA.

How do I determine the shipping charges on my order?

To view our shipping and delivery information, click here.

What forms of payment can I use?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I use my promo code?  

You can apply your promo code during the checkout process. Simply enter the code at checkout and click to apply.

I’m having problems placing an order. What can I do?

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please give us a call at 406.577.3700.

What do I do if my Promotional Code doesn’t work?

First, please make sure you have entered the promo code exactly as shown, without spaces. If you are still experiencing problems, please double check the terms and conditions of the promotional offer. If you need additional help contact us or call us at 406.577.3700. In general, our promotional codes can only be redeemed against full-price merchandise.

Can I use my Welcome 10% discount promo code on sale merchandise?

Yes, the 10% off discount code for new subscribers can be applied against full price and sale merchandise.

Do you accept special orders? 

We unfortunately cannot take special orders.

How can I buy a product that is no longer available? 

If an item is not available in your size, you can add it to your wishlist. We will notify you by email if we restock the item.

How do I cancel or change my order?  

Please contact our team at 406.577.3700. If we have not shipped out the items, we will be able to assist with your order.

I can’t find an item I am looking for. What should I do?

You can use our onsite search box located at the top right corner of the website to find what you are looking for. Simply type either the style number or keyword and click on either the magnifying glass or the return key. If you continue to have difficulties finding a particular item please contact us at 406.577.3700 or email us at shop@ashleycoleboutique.com.

How do I know if my order was successfully placed?

As soon as your order is submitted, a receipt page will display with your order confirmation number. An email confirmation will also be sent to the email address that you specified on your order. You should receive this email immediately after placing your order.

How long does delivery take?

The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here.

How do I return something I ordered?

To read our instructions on how to return an item, click here.

How will I know that my order has shipped?

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact our team at 406.577.3700

Once I return my online purchase in-store, when will I see my credit?

Please allow 7-10 business days from the day the return is dropped off in-store to see a credit on your account. If you have any questions about your credit, please call us at 406.577.3700.

Can I return an online purchase in-store?

Online purchases can be returned in-store within 14 days of receipt of delivery. All returns must be accompanied by the receipt with the merchandise in original condition.

Can I return a sale item?  

All sale merchandise is FINAL SALE and is not eligible for a return or exchange.

Can I exchange an online purchase in-store?

Yes, you can exchange an item for a different size/color in store if it is the same style and price. However, if you are looking for a different item, we can help you process your online return and help you with a new purchase.

How will I  know when AshleyCole has received my return package?

We recommend that you keep the tracking number on your return label so you can efficiently track the location of your package. Please note that returns are processed approximately 5 days after your return is received by our warehouse.

We offer price adjustments for items purchased on ashleycoleboutique.com delivered to a USA address within 7 days of the original order date. You may contact us at shop@ashleycoleboutique.com to inquire whether your order meets the requirements for a price adjustment. Your inquiry must be made within this 7-day window. Price adjustments will not be issued if your order has already received a discount (including price adjustments and promotional codes).

 

  1. We will only price match against www.ashleycoleboutique.com
  2. We will only price match if the specific color and size of item is still currently available.
  3. We do not price match other retailers.
  4. We do not price match promotional emails or promotion code events.